ROASTING SCHEDULE: We roast coffee on Mondays (except for a few major holidays) and ship out that afternoon.
ORDER DEADLINE: To be included in Monday's roast, please place orders by 12pm (Pacific Time) on the Friday before.
WHAT HAPPENS TO ORDERS PLACED ON SATURDAY/SUNDAY? Orders placed after the deadline will be included in the next week's roast.
WHEN ARE BEANS READY TO USE? We recommend not using beans until Friday as they need several days to de-gas after the Monday roast.
HOW MUCH EXTRA IS SHIPPING? The price includes shipping. Most orders will ship via UPS GROUND. We use USPS Priority Mail for two pound orders, PO Boxes, APO/DPO/FPO, remote states/territories (AK, GU, HI, PR, VI) and states with slower UPS delivery (AL, AR, CT, DC, DE, FL, GA, IN, KY, LA, MA, MD, ME, MI, MN, MS, NC, ND, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WI, WV).
SALES TAX: While most states don't tax coffee beans, a few states do. Our site automatically adds sales tax for orders shipped to those states.
WHERE DO WE SHIP? We organized this web store to handle orders for US customers only (and other areas served by USPS). For customers outside the US, we've outlined what's currently the best option on our main website.
RETURN/REFUND POLICY: Since coffee is a perishable product and all our beans are roasted to order, we do not accept returns or give refunds. If there is an error with your order or if you are otherwise dissatisfied, please contact us by phone (650-366-5453) or email as we would like to work with you to resolve any issues. Including photos/videos is always helpful.
GREEN COFFEE: We only sell roasted coffee through this web store. Call or email us to inquire about green coffee sales. The minimum that we sell directly is one bag (100-132 lbs). For smaller quantities, try Coffee Project (Malabar Gold, Monsooned Malabar, Kaapi Royale, Monsooned Robusta, and sometimes Washed Arabica).